F.A.Q.

Are animals permitted in the hotel?

Pets are not allowed.

Does the hotel have air conditioning?

All rooms and common spaces are provided with air conditioning.

Can we leave our luggage in the hotel?

If your departure is after 11 am, you can leave your luggage in the luggage room and freshen up in a courtesy room.

Are there discounts available for children?

Children up to 3 years stay for free in the parents' room. Baby cot and highchair are free of charge. Children from 4 to 13 years of age get a discount of 50% when sleeping in the parents' room.

Which credit cards do you accept?

We accept all major credit cards: Visa, Mastercard, American Express, Diners and Maestro card.

At what time is my room available and at what time are we supposed to vacate it?

We will be delighted to offer the room as soon as it is ready. However, availability is guaranteed from 3 pm on the day of arrival. We ask to vacate the room by 11 am on departure day. If you prefer to keep the room for a little longer, please ask at reception if it is available and you may take advantage of our "late check out" offer at an additional cost of € 60 which allows you to use the room until 6 pm.

Do I need a bathing cap?

Our pool does not require a bathing cap.

Does the hotel have a car park?

The underground garage is at the Bellevue and costs € 10 per day (for guests of the Bellevue it is included in the price). Free outdoor parking is also available.

Does the hotel have a bike rental?

At the hotel you can rent bicycles for € 15 per day and € 10 per half day. Also available are a few e-bikes for € 35 per day and € 18 per half day (we recommend booking the day before).

Does the hotel have a buoy rental?

Hotel guests can rent buoys for € 15 per day.

Is the swimming pool heated?

The water of the swimming pool is heated to 29°C.

What kind of service is offered by the restaurant?

Buffet breakfast from 7.30 am to 10 am at Du Lac.
Lunch from 12.30 pm to 1.30 pm.
Dinner from 7 pm to 8.30 pm.

Men are requested to wear long trousers at dinner.

If we stay at your hotel, what facilities can we use?

At our guests' disposal without additional fees: heated, partially covered, swimming pool, private beach with sunloungers and sun umbrellas, sauna, Turkish bath, whirlpool, gym, play area, WiFi.

Is there a transfer service from and to the airport and/or train station?

We organize private transfers from and to the Verona Villafranca airport, which must be booked at least 24 hours in advance.

Can my friends come to visit me?

Your guests are very welcome, but they are not allowed to use the swimming pool.

Does the hotel have internet?

The rooms and public areas are provided with free WiFi.

Does the hotel offer massages?

Our guests can arrange treatments and massages at our partner hotel Hotel Caesius Thermae & SPA Resort. Please contact the reception desk for more information.